diff --git a/db.sql b/db.sql
index 9f81c85..c37356e 100644
--- a/db.sql
+++ b/db.sql
@@ -25,6 +25,7 @@ DROP TABLE IF EXISTS `t_label_print_record`;
 DROP TABLE IF EXISTS `t_outbound_record`;
 DROP TABLE IF EXISTS `t_inbound_record`;
 DROP TABLE IF EXISTS `t_label_template`;
+DROP TABLE IF EXISTS `t_issue_template`;
 DROP TABLE IF EXISTS `t_auto_trigger`;
 DROP TABLE IF EXISTS `t_weight_rounding_info`;
 DROP TABLE IF EXISTS `t_weight_rounding`;
@@ -653,6 +654,24 @@ CREATE TABLE `t_auto_trigger` (
   KEY `idx_at_operation` (`Operation`)
 ) COMMENT='自动触发表';
 
+CREATE TABLE `t_issue_template` (
+  `Id` BIGINT NOT NULL AUTO_INCREMENT COMMENT '主键',
+  `OrganizationId` CHAR(36) NULL COMMENT '归属组织 GUID；NULL=平台通用',
+  `IssueType` VARCHAR(32) NOT NULL COMMENT '问题类型 code',
+  `Title` VARCHAR(128) NOT NULL COMMENT '问题标题',
+  `Content` TEXT NOT NULL COMMENT '问题内容',
+  `NotifyMethod` VARCHAR(64) NOT NULL COMMENT '通知方式，逗号分隔',
+  `Status` TINYINT NOT NULL DEFAULT 1 COMMENT '0-禁用 1-启用',
+  `IsDeleted` TINYINT NOT NULL DEFAULT 0 COMMENT '软删除：0-否，1-是',
+  `CreateUserId` INT NOT NULL DEFAULT 0 COMMENT '创建人',
+  `CreateTime` DATETIME NOT NULL DEFAULT CURRENT_TIMESTAMP COMMENT '创建时间',
+  `UpdateUserId` INT NULL COMMENT '更新人',
+  `UpdateTime` DATETIME NULL COMMENT '更新时间',
+  PRIMARY KEY (`Id`),
+  KEY `idx_issue_tpl_org_type` (`OrganizationId`, `IssueType`, `IsDeleted`),
+  KEY `idx_issue_tpl_status` (`Status`, `IsDeleted`)
+) COMMENT='渠道-问题模板';
+
 CREATE TABLE `t_label_template` (
   `Id` INT NOT NULL AUTO_INCREMENT COMMENT '主键，自增，步长 1',
   `Name` VARCHAR(128) NOT NULL COMMENT '模板名称',
diff --git a/sql/migrate_t_issue_template.sql b/sql/migrate_t_issue_template.sql
new file mode 100644
index 0000000..f88142d
--- /dev/null
+++ b/sql/migrate_t_issue_template.sql
@@ -0,0 +1,18 @@
+-- 渠道-问题模板
+CREATE TABLE IF NOT EXISTS `t_issue_template` (
+  `Id` BIGINT NOT NULL AUTO_INCREMENT,
+  `OrganizationId` CHAR(36) NULL COMMENT '归属组织 GUID；NULL=平台通用',
+  `IssueType` VARCHAR(32) NOT NULL COMMENT '问题类型 code',
+  `Title` VARCHAR(128) NOT NULL COMMENT '问题标题',
+  `Content` TEXT NOT NULL COMMENT '问题内容',
+  `NotifyMethod` VARCHAR(64) NOT NULL COMMENT '通知方式，逗号分隔',
+  `Status` TINYINT NOT NULL DEFAULT 1 COMMENT '0-禁用 1-启用',
+  `IsDeleted` TINYINT NOT NULL DEFAULT 0,
+  `CreateUserId` INT NOT NULL,
+  `CreateTime` DATETIME NOT NULL,
+  `UpdateUserId` INT NULL,
+  `UpdateTime` DATETIME NULL,
+  PRIMARY KEY (`Id`),
+  KEY `idx_issue_tpl_org_type` (`OrganizationId`, `IssueType`, `IsDeleted`),
+  KEY `idx_issue_tpl_status` (`Status`, `IsDeleted`)
+) COMMENT='渠道-问题模板';
diff --git a/src/Oms.Application/Dtos/Channels/IssueTemplateListInput.cs b/src/Oms.Application/Dtos/Channels/IssueTemplateListInput.cs
new file mode 100644
index 0000000..3276368
--- /dev/null
+++ b/src/Oms.Application/Dtos/Channels/IssueTemplateListInput.cs
@@ -0,0 +1,19 @@
+namespace Oms.Application.Dtos.Channels;
+
+/// <summary>
+/// 问题模板列表查询入参。
+/// </summary>
+public class IssueTemplateListInput
+{
+    public int Page { get; set; } = 1;
+
+    public int PageSize { get; set; } = 20;
+
+    public string? OrganizationId { get; set; }
+
+    public string? IssueType { get; set; }
+
+    public string? Keyword { get; set; }
+
+    public byte? Status { get; set; }
+}
diff --git a/src/Oms.Application/Dtos/Channels/IssueTemplateOptionOutput.cs b/src/Oms.Application/Dtos/Channels/IssueTemplateOptionOutput.cs
new file mode 100644
index 0000000..32030cf
--- /dev/null
+++ b/src/Oms.Application/Dtos/Channels/IssueTemplateOptionOutput.cs
@@ -0,0 +1,15 @@
+namespace Oms.Application.Dtos.Channels;
+
+/// <summary>
+/// 问题模板下拉选项。
+/// </summary>
+public class IssueTemplateOptionOutput
+{
+    public int Id { get; set; }
+
+    public string IssueType { get; set; } = string.Empty;
+
+    public string? IssueTypeName { get; set; }
+
+    public string Title { get; set; } = string.Empty;
+}
diff --git a/src/Oms.Application/Dtos/Channels/IssueTemplateOutput.cs b/src/Oms.Application/Dtos/Channels/IssueTemplateOutput.cs
new file mode 100644
index 0000000..aa30bb5
--- /dev/null
+++ b/src/Oms.Application/Dtos/Channels/IssueTemplateOutput.cs
@@ -0,0 +1,31 @@
+namespace Oms.Application.Dtos.Channels;
+
+/// <summary>
+/// 问题模板出参。
+/// </summary>
+public class IssueTemplateOutput
+{
+    public int Id { get; set; }
+
+    public string? OrganizationId { get; set; }
+
+    public string? OrganizationName { get; set; }
+
+    public string IssueType { get; set; } = string.Empty;
+
+    public string? IssueTypeName { get; set; }
+
+    public string Title { get; set; } = string.Empty;
+
+    public string Content { get; set; } = string.Empty;
+
+    public string NotifyMethod { get; set; } = string.Empty;
+
+    public List<string> NotifyMethods { get; set; } = [];
+
+    public byte Status { get; set; }
+
+    public DateTime CreateTime { get; set; }
+
+    public DateTime? UpdateTime { get; set; }
+}
diff --git a/src/Oms.Application/Dtos/Channels/IssueTemplateSaveInput.cs b/src/Oms.Application/Dtos/Channels/IssueTemplateSaveInput.cs
new file mode 100644
index 0000000..9ae17c6
--- /dev/null
+++ b/src/Oms.Application/Dtos/Channels/IssueTemplateSaveInput.cs
@@ -0,0 +1,23 @@
+using Oms.Domain.Shared.Enums;
+
+namespace Oms.Application.Dtos.Channels;
+
+/// <summary>
+/// 问题模板保存入参。
+/// </summary>
+public class IssueTemplateSaveInput
+{
+    public int? Id { get; set; }
+
+    public string? OrganizationId { get; set; }
+
+    public string? IssueType { get; set; }
+
+    public string? Title { get; set; }
+
+    public string? Content { get; set; }
+
+    public string? NotifyMethod { get; set; }
+
+    public EnableStatus Status { get; set; } = EnableStatus.Enabled;
+}
diff --git a/src/Oms.Application/Services/Channels/IssueTemplateService.cs b/src/Oms.Application/Services/Channels/IssueTemplateService.cs
new file mode 100644
index 0000000..4cb2ed6
--- /dev/null
+++ b/src/Oms.Application/Services/Channels/IssueTemplateService.cs
@@ -0,0 +1,303 @@
+using System.Linq.Expressions;
+using Fake.Application;
+using Microsoft.AspNetCore.Mvc;
+using Oms.Application.DataPerm;
+using Oms.Application.Dtos.Channels;
+using Oms.Application.Dtos.Shared;
+using Oms.Application.Shared;
+using Oms.Domain.ChannelsAggregate.Consts;
+using Oms.Domain.ChannelsAggregate.Entities;
+using Oms.Domain.ChannelsAggregate.Repositories;
+using Oms.Domain.Shared.Enums;
+
+namespace Oms.Application.Services.Channels;
+
+/// <summary>
+/// 问题模板 API 服务。
+/// </summary>
+[ApiExplorerSettings(GroupName = "OMS-Channel")]
+public class IssueTemplateService : ApplicationService
+{
+    private IIssueTemplateRepository IssueTemplateRepository =>
+        LazyServiceProvider.GetRequiredService<IIssueTemplateRepository>();
+
+    private DataPermRepository DataPermRepository =>
+        LazyServiceProvider.GetRequiredService<DataPermRepository>();
+
+    [HttpGet("/channel/issue-template/list")]
+    public async Task<OmsPageResult<IssueTemplateOutput>> GetListAsync([FromQuery] IssueTemplateListInput input)
+    {
+        var predicate = BuildListPredicate(input);
+        var pageIndex = OmsDocHelper.NormalizePage(input.Page);
+        var pageSize = OmsDocHelper.NormalizePageSize(input.PageSize);
+        var entities = await IssueTemplateRepository.GetPagedListAsync(
+            predicate,
+            pageIndex,
+            pageSize,
+            new Dictionary<string, bool> { [nameof(IssueTemplate.UpdateTime)] = false, [nameof(IssueTemplate.Id)] = false });
+        var total = await IssueTemplateRepository.CountAsync(predicate);
+        var orgNameMap = await ResolveOrganizationNameMapAsync(entities);
+        var items = entities.Select(x => MapOutput(x, orgNameMap)).ToList();
+        return new OmsPageResult<IssueTemplateOutput> { Items = items, Total = total };
+    }
+
+    [HttpGet("/channel/issue-template/detail")]
+    public async Task<IssueTemplateOutput> GetDetailAsync([FromQuery] int id)
+    {
+        var entity = await GetEntityOrThrowAsync(id);
+        var orgNameMap = await ResolveOrganizationNameMapAsync([entity]);
+        return MapOutput(entity, orgNameMap);
+    }
+
+    [HttpPost("/channel/issue-template/create")]
+    public async Task CreateAsync(IssueTemplateSaveInput input)
+    {
+        var normalized = await NormalizeSaveInputAsync(input);
+        var entity = new IssueTemplate
+        {
+            OrganizationId = normalized.OrganizationId,
+            IssueType = normalized.IssueType,
+            Title = normalized.Title,
+            Content = normalized.Content,
+            NotifyMethod = normalized.NotifyMethod,
+            Status = normalized.Status
+        };
+        await IssueTemplateRepository.InsertAsync(entity);
+    }
+
+    [HttpPost("/channel/issue-template/update")]
+    public async Task UpdateAsync(IssueTemplateSaveInput input)
+    {
+        var entity = await GetEntityOrThrowAsync(input.Id);
+        var normalized = await NormalizeSaveInputAsync(input, input.Id);
+        entity.OrganizationId = normalized.OrganizationId;
+        entity.IssueType = normalized.IssueType;
+        entity.Title = normalized.Title;
+        entity.Content = normalized.Content;
+        entity.NotifyMethod = normalized.NotifyMethod;
+        entity.Status = normalized.Status;
+        await IssueTemplateRepository.UpdateAsync(entity);
+    }
+
+    [HttpPost("/channel/issue-template/delete")]
+    public async Task DeleteAsync(IdInput input)
+    {
+        var entity = await GetEntityOrThrowAsync(input.Id);
+        await IssueTemplateRepository.DeleteAsync(entity);
+    }
+
+    [HttpPost("/channel/issue-template/toggleStatus")]
+    public async Task ToggleStatusAsync(ToggleStatusInput input)
+    {
+        var entity = await GetEntityOrThrowAsync(input.Id);
+        entity.Status = input.Status;
+        await IssueTemplateRepository.UpdateAsync(entity);
+    }
+
+    [HttpGet("/channel/issue-template/options")]
+    public async Task<OmsItemsResult<IssueTemplateOptionOutput>> GetOptionsAsync(
+        [FromQuery] string? organizationId = null,
+        [FromQuery] string? issueType = null)
+    {
+        var normalizedOrg = NormalizeOrganizationId(organizationId);
+        var normalizedType = issueType?.Trim();
+
+        var entities = await IssueTemplateRepository.GetListAsync(x =>
+            x.Status == EnableStatus.Enabled
+            && (string.IsNullOrWhiteSpace(normalizedType) || x.IssueType == normalizedType)
+            && (normalizedOrg == null
+                || x.OrganizationId == normalizedOrg
+                || x.OrganizationId == null
+                || x.OrganizationId == string.Empty));
+
+        var grouped = entities
+            .GroupBy(x => x.IssueType, StringComparer.OrdinalIgnoreCase)
+            .Select(group =>
+            {
+                var preferred = group.FirstOrDefault(x => x.OrganizationId == normalizedOrg)
+                    ?? group.FirstOrDefault(x => string.IsNullOrWhiteSpace(x.OrganizationId))
+                    ?? group.First();
+                return new IssueTemplateOptionOutput
+                {
+                    Id = preferred.Id,
+                    IssueType = preferred.IssueType,
+                    IssueTypeName = IssueTypeCodes.GetDisplayName(preferred.IssueType),
+                    Title = preferred.Title
+                };
+            })
+            .OrderBy(x => x.IssueType, StringComparer.OrdinalIgnoreCase)
+            .ToList();
+
+        return new OmsItemsResult<IssueTemplateOptionOutput> { Items = grouped };
+    }
+
+    private static Expression<Func<IssueTemplate, bool>> BuildListPredicate(IssueTemplateListInput input)
+    {
+        var organizationId = NormalizeOrganizationId(input.OrganizationId);
+        var issueType = input.IssueType?.Trim();
+        var keyword = input.Keyword?.Trim();
+        var status = input.Status;
+
+        return entity =>
+            (organizationId == null || entity.OrganizationId == organizationId)
+            && (string.IsNullOrWhiteSpace(issueType) || entity.IssueType == issueType)
+            && (status == null || (byte)entity.Status == status.Value)
+            && (string.IsNullOrWhiteSpace(keyword)
+                || entity.Title.Contains(keyword)
+                || entity.Content.Contains(keyword));
+    }
+
+    private async Task<NormalizedIssueTemplateSaveInput> NormalizeSaveInputAsync(
+        IssueTemplateSaveInput input,
+        int? excludeId = null)
+    {
+        var issueType = input.IssueType?.Trim().ToLowerInvariant();
+        if (string.IsNullOrWhiteSpace(issueType) || !IssueTypeCodes.All.Contains(issueType))
+        {
+            throw new BusinessException("问题类型不合法");
+        }
+
+        var title = input.Title?.Trim();
+        if (string.IsNullOrWhiteSpace(title))
+        {
+            throw new BusinessException("问题标题不能为空");
+        }
+
+        if (title.Length > 128)
+        {
+            throw new BusinessException("问题标题长度不能超过128");
+        }
+
+        var content = input.Content?.Trim();
+        if (string.IsNullOrWhiteSpace(content))
+        {
+            throw new BusinessException("问题内容不能为空");
+        }
+
+        if (content.Length > 5000)
+        {
+            throw new BusinessException("问题内容长度不能超过5000");
+        }
+
+        var notifyMethod = IssueNotifyMethodCodes.Normalize(input.NotifyMethod);
+        if (string.IsNullOrWhiteSpace(notifyMethod))
+        {
+            throw new BusinessException("请至少选择一种通知方式");
+        }
+
+        var organizationId = NormalizeOrganizationId(input.OrganizationId);
+        if (!string.IsNullOrWhiteSpace(organizationId))
+        {
+            if (!Guid.TryParse(organizationId, out var orgGuid))
+            {
+                throw new BusinessException("组织ID格式不正确");
+            }
+
+            if (!await DataPermRepository.OrganizationExistsAndEnabledAsync(orgGuid))
+            {
+                throw new BusinessException("组织不存在");
+            }
+        }
+
+        if (await IssueTemplateRepository.ExistsDuplicateAsync(organizationId, issueType, excludeId))
+        {
+            throw new BusinessException("同一组织下该问题类型已存在模板");
+        }
+
+        return new NormalizedIssueTemplateSaveInput
+        {
+            OrganizationId = organizationId,
+            IssueType = issueType,
+            Title = title,
+            Content = content,
+            NotifyMethod = notifyMethod,
+            Status = input.Status
+        };
+    }
+
+    private static string? NormalizeOrganizationId(string? organizationId)
+    {
+        var normalized = organizationId?.Trim();
+        return string.IsNullOrWhiteSpace(normalized) ? null : normalized;
+    }
+
+    private async Task<IssueTemplate> GetEntityOrThrowAsync(int? id)
+    {
+        if (!id.HasValue || id.Value <= 0)
+        {
+            throw new BusinessException("问题模板不存在");
+        }
+
+        var entity = await IssueTemplateRepository.FirstOrDefaultAsync(x => x.Id == id.Value);
+        if (entity == null)
+        {
+            throw new BusinessException("问题模板不存在");
+        }
+
+        return entity;
+    }
+
+    private async Task<Dictionary<Guid, string>> ResolveOrganizationNameMapAsync(
+        IReadOnlyCollection<IssueTemplate> entities)
+    {
+        var orgIds = entities
+            .Select(x => x.OrganizationId)
+            .Where(x => !string.IsNullOrWhiteSpace(x))
+            .Select(x => Guid.TryParse(x, out var guid) ? guid : Guid.Empty)
+            .Where(x => x != Guid.Empty)
+            .Distinct()
+            .ToList();
+
+        return orgIds.Count == 0
+            ? []
+            : await DataPermRepository.GetOrganizationNamesAsync(orgIds);
+    }
+
+    private static IssueTemplateOutput MapOutput(
+        IssueTemplate entity,
+        IReadOnlyDictionary<Guid, string> orgNameMap)
+    {
+        string? organizationName = null;
+        if (!string.IsNullOrWhiteSpace(entity.OrganizationId)
+            && Guid.TryParse(entity.OrganizationId, out var orgGuid)
+            && orgNameMap.TryGetValue(orgGuid, out var name))
+        {
+            organizationName = name;
+        }
+        else if (string.IsNullOrWhiteSpace(entity.OrganizationId))
+        {
+            organizationName = "平台通用";
+        }
+
+        return new IssueTemplateOutput
+        {
+            Id = entity.Id,
+            OrganizationId = entity.OrganizationId,
+            OrganizationName = organizationName,
+            IssueType = entity.IssueType,
+            IssueTypeName = IssueTypeCodes.GetDisplayName(entity.IssueType),
+            Title = entity.Title,
+            Content = entity.Content,
+            NotifyMethod = entity.NotifyMethod,
+            NotifyMethods = IssueNotifyMethodCodes.ParseList(entity.NotifyMethod),
+            Status = (byte)entity.Status,
+            CreateTime = entity.CreateTime,
+            UpdateTime = OmsDocHelper.NullIfDefault(entity.UpdateTime)
+        };
+    }
+
+    private sealed class NormalizedIssueTemplateSaveInput
+    {
+        public string? OrganizationId { get; set; }
+
+        public string IssueType { get; set; } = string.Empty;
+
+        public string Title { get; set; } = string.Empty;
+
+        public string Content { get; set; } = string.Empty;
+
+        public string NotifyMethod { get; set; } = string.Empty;
+
+        public EnableStatus Status { get; set; }
+    }
+}
diff --git a/src/Oms.Domain/ChannelsAggregate/Consts/IssueNotifyMethodCodes.cs b/src/Oms.Domain/ChannelsAggregate/Consts/IssueNotifyMethodCodes.cs
new file mode 100644
index 0000000..3d495ec
--- /dev/null
+++ b/src/Oms.Domain/ChannelsAggregate/Consts/IssueNotifyMethodCodes.cs
@@ -0,0 +1,57 @@
+namespace Oms.Domain.ChannelsAggregate.Consts;
+
+public static class IssueNotifyMethodCodes
+{
+    public const string InApp = "inApp";
+    public const string Email = "email";
+    public const string Sms = "sms";
+    public const string Feishu = "feishu";
+    public const string Wechat = "wechat";
+
+    public static readonly HashSet<string> All =
+    [
+        InApp,
+        Email,
+        Sms,
+        Feishu,
+        Wechat
+    ];
+
+    public static string GetDisplayName(string? code) => code?.Trim().ToLowerInvariant() switch
+    {
+        InApp => "站内信",
+        Email => "邮件",
+        Sms => "短信",
+        Feishu => "飞书",
+        Wechat => "微信",
+        _ => code ?? string.Empty
+    };
+
+    public static string Normalize(string? raw)
+    {
+        if (string.IsNullOrWhiteSpace(raw))
+        {
+            return string.Empty;
+        }
+
+        var parts = raw
+            .Split([',', ';', ' '], StringSplitOptions.RemoveEmptyEntries | StringSplitOptions.TrimEntries)
+            .Select(x => x.ToLowerInvariant())
+            .Where(x => All.Contains(x))
+            .Distinct(StringComparer.OrdinalIgnoreCase)
+            .ToList();
+
+        return string.Join(",", parts);
+    }
+
+    public static List<string> ParseList(string? raw)
+    {
+        var normalized = Normalize(raw);
+        if (string.IsNullOrWhiteSpace(normalized))
+        {
+            return [];
+        }
+
+        return normalized.Split(',', StringSplitOptions.RemoveEmptyEntries | StringSplitOptions.TrimEntries).ToList();
+    }
+}
diff --git a/src/Oms.Domain/ChannelsAggregate/Consts/IssueTypeCodes.cs b/src/Oms.Domain/ChannelsAggregate/Consts/IssueTypeCodes.cs
new file mode 100644
index 0000000..baf5d19
--- /dev/null
+++ b/src/Oms.Domain/ChannelsAggregate/Consts/IssueTypeCodes.cs
@@ -0,0 +1,38 @@
+namespace Oms.Domain.ChannelsAggregate.Consts;
+
+public static class IssueTypeCodes
+{
+    public const string Address = "address";
+    public const string Customs = "customs";
+    public const string Weight = "weight";
+    public const string Document = "document";
+    public const string Cargo = "cargo";
+    public const string Channel = "channel";
+    public const string Payment = "payment";
+    public const string Other = "other";
+
+    public static readonly HashSet<string> All =
+    [
+        Address,
+        Customs,
+        Weight,
+        Document,
+        Cargo,
+        Channel,
+        Payment,
+        Other
+    ];
+
+    public static string GetDisplayName(string? code) => code?.Trim().ToLowerInvariant() switch
+    {
+        Address => "地址异常",
+        Customs => "清关问题",
+        Weight => "重量异常",
+        Document => "单证不全",
+        Cargo => "货物异常",
+        Channel => "渠道异常",
+        Payment => "费用异常",
+        Other => "其他",
+        _ => code ?? string.Empty
+    };
+}
diff --git a/src/Oms.Domain/ChannelsAggregate/Entities/IssueTemplate.cs b/src/Oms.Domain/ChannelsAggregate/Entities/IssueTemplate.cs
new file mode 100644
index 0000000..4a07876
--- /dev/null
+++ b/src/Oms.Domain/ChannelsAggregate/Entities/IssueTemplate.cs
@@ -0,0 +1,21 @@
+using Oms.Domain.Shared;
+using Oms.Domain.Shared.Enums;
+using SqlSugar;
+
+namespace Oms.Domain.ChannelsAggregate.Entities;
+
+[SugarTable("t_issue_template")]
+public class IssueTemplate : OmsAuditedAggregateRoot
+{
+    public string? OrganizationId { get; set; }
+
+    public string IssueType { get; set; } = string.Empty;
+
+    public string Title { get; set; } = string.Empty;
+
+    public string Content { get; set; } = string.Empty;
+
+    public string NotifyMethod { get; set; } = string.Empty;
+
+    public EnableStatus Status { get; set; } = EnableStatus.Enabled;
+}
diff --git a/src/Oms.Domain/ChannelsAggregate/Repositories/IIssueTemplateRepository.cs b/src/Oms.Domain/ChannelsAggregate/Repositories/IIssueTemplateRepository.cs
new file mode 100644
index 0000000..dd0f7aa
--- /dev/null
+++ b/src/Oms.Domain/ChannelsAggregate/Repositories/IIssueTemplateRepository.cs
@@ -0,0 +1,13 @@
+using Fake.Domain.Repositories;
+using Oms.Domain.ChannelsAggregate.Entities;
+
+namespace Oms.Domain.ChannelsAggregate.Repositories;
+
+public interface IIssueTemplateRepository : IRepository<IssueTemplate>
+{
+    Task<bool> ExistsDuplicateAsync(
+        string? organizationId,
+        string issueType,
+        int? excludeId = null,
+        CancellationToken cancellationToken = default);
+}
diff --git a/src/Oms.SqlSugarCore/Channels/IssueTemplateRepository.cs b/src/Oms.SqlSugarCore/Channels/IssueTemplateRepository.cs
new file mode 100644
index 0000000..2dfdd46
--- /dev/null
+++ b/src/Oms.SqlSugarCore/Channels/IssueTemplateRepository.cs
@@ -0,0 +1,27 @@
+using Fake.DependencyInjection;
+using Oms.Domain.ChannelsAggregate.Entities;
+using Oms.Domain.ChannelsAggregate.Repositories;
+using Oms.SqlSugarCore.Repositories;
+
+namespace Oms.SqlSugarCore.Channels;
+
+public class IssueTemplateRepository : OmsSqlSugarRepository<IssueTemplate>, IIssueTemplateRepository, IScopedDependency
+{
+    public async Task<bool> ExistsDuplicateAsync(
+        string? organizationId,
+        string issueType,
+        int? excludeId = null,
+        CancellationToken cancellationToken = default)
+    {
+        var normalizedOrg = string.IsNullOrWhiteSpace(organizationId) ? null : organizationId.Trim();
+        var normalizedType = issueType.Trim();
+
+        return await AnyAsync(
+            x =>
+                x.IssueType == normalizedType
+                && ((normalizedOrg == null && (x.OrganizationId == null || x.OrganizationId == string.Empty))
+                    || x.OrganizationId == normalizedOrg)
+                && (!excludeId.HasValue || x.Id != excludeId.Value),
+            cancellationToken);
+    }
+}