145 lines
8.3 KiB
SQL
145 lines
8.3 KiB
SQL
-- 物流业务知识库 M1：分类 + 文章
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-- 执行库：OMS 业务库
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CREATE TABLE IF NOT EXISTS `t_kb_category` (
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`Id` INT NOT NULL AUTO_INCREMENT COMMENT '主键',
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`Code` VARCHAR(64) NOT NULL COMMENT '稳定键，如 pricing',
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`Name` VARCHAR(128) NOT NULL COMMENT '展示名（中文）',
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`SortOrder` INT NOT NULL DEFAULT 0 COMMENT '排序，越小越前',
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`Enabled` TINYINT NOT NULL DEFAULT 1 COMMENT '是否启用：0-否，1-是',
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`IsDeleted` TINYINT NOT NULL DEFAULT 0 COMMENT '软删除：0-否，1-是',
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`ConcurrencyStamp` CHAR(36) NOT NULL DEFAULT (UUID()) COMMENT '并发戳',
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`CreateUserId` INT NOT NULL DEFAULT 0 COMMENT '创建人',
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`CreateTime` DATETIME NOT NULL DEFAULT CURRENT_TIMESTAMP COMMENT '创建时间',
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`UpdateUserId` INT NULL COMMENT '更新人',
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`UpdateTime` DATETIME NULL COMMENT '更新时间',
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PRIMARY KEY (`Id`),
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UNIQUE KEY `uk_kb_category_code` (`Code`),
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KEY `idx_kb_category_enabled_sort` (`Enabled`, `SortOrder`)
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) COMMENT='知识库分类';
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CREATE TABLE IF NOT EXISTS `t_kb_article` (
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`Id` INT NOT NULL AUTO_INCREMENT COMMENT '主键',
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`CategoryId` INT NOT NULL COMMENT '分类 Id',
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`Title` VARCHAR(200) NOT NULL COMMENT '标题（中文）',
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`Summary` VARCHAR(500) NULL COMMENT '列表摘要',
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`Content` LONGTEXT NOT NULL COMMENT 'Markdown 正文（中文）',
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`Audience` VARCHAR(16) NOT NULL DEFAULT 'customer' COMMENT '受众 customer/internal',
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`Status` VARCHAR(16) NOT NULL DEFAULT 'draft' COMMENT 'draft/published/offline',
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`Tags` VARCHAR(256) NULL COMMENT '逗号分隔标签',
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`RelatedPath` VARCHAR(256) NULL COMMENT '站内关联 path',
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`RelatedLabel` VARCHAR(64) NULL COMMENT '关联按钮文案',
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`IsPinned` TINYINT NOT NULL DEFAULT 0 COMMENT '置顶：0-否，1-是',
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`SortOrder` INT NOT NULL DEFAULT 0 COMMENT '同类排序',
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`PublishTime` DATETIME NULL COMMENT '发布时间',
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`ExpireTime` DATETIME NULL COMMENT '过期时间',
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`ViewCount` INT NOT NULL DEFAULT 0 COMMENT '浏览次数',
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`IsDeleted` TINYINT NOT NULL DEFAULT 0 COMMENT '软删除：0-否，1-是',
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`ConcurrencyStamp` CHAR(36) NOT NULL DEFAULT (UUID()) COMMENT '并发戳',
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`CreateUserId` INT NOT NULL DEFAULT 0 COMMENT '创建人',
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`CreateTime` DATETIME NOT NULL DEFAULT CURRENT_TIMESTAMP COMMENT '创建时间',
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`UpdateUserId` INT NULL COMMENT '更新人',
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`UpdateTime` DATETIME NULL COMMENT '更新时间',
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PRIMARY KEY (`Id`),
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KEY `idx_kb_article_list` (`Status`, `Audience`, `CategoryId`, `IsPinned`, `SortOrder`),
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KEY `idx_kb_article_publish` (`Status`, `Audience`, `PublishTime`),
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KEY `idx_kb_article_hot` (`Status`, `Audience`, `IsPinned`, `ViewCount`)
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) COMMENT='知识库文章';
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-- 种子分类（幂等：Code 唯一）
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INSERT INTO `t_kb_category` (`Code`, `Name`, `SortOrder`, `Enabled`)
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SELECT 'pricing', '查价与计费', 10, 1 FROM DUAL
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WHERE NOT EXISTS (SELECT 1 FROM `t_kb_category` WHERE `Code` = 'pricing' AND `IsDeleted` = 0);
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INSERT INTO `t_kb_category` (`Code`, `Name`, `SortOrder`, `Enabled`)
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SELECT 'order', '下单与轨迹', 20, 1 FROM DUAL
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WHERE NOT EXISTS (SELECT 1 FROM `t_kb_category` WHERE `Code` = 'order' AND `IsDeleted` = 0);
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INSERT INTO `t_kb_category` (`Code`, `Name`, `SortOrder`, `Enabled`)
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SELECT 'exception', '问题件与售后', 30, 1 FROM DUAL
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WHERE NOT EXISTS (SELECT 1 FROM `t_kb_category` WHERE `Code` = 'exception' AND `IsDeleted` = 0);
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INSERT INTO `t_kb_category` (`Code`, `Name`, `SortOrder`, `Enabled`)
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SELECT 'customs', '禁限运与清关', 40, 1 FROM DUAL
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WHERE NOT EXISTS (SELECT 1 FROM `t_kb_category` WHERE `Code` = 'customs' AND `IsDeleted` = 0);
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INSERT INTO `t_kb_category` (`Code`, `Name`, `SortOrder`, `Enabled`)
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SELECT 'account', '账户与充值', 50, 1 FROM DUAL
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WHERE NOT EXISTS (SELECT 1 FROM `t_kb_category` WHERE `Code` = 'account' AND `IsDeleted` = 0);
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INSERT INTO `t_kb_category` (`Code`, `Name`, `SortOrder`, `Enabled`)
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SELECT 'dropship', '代发与店铺', 60, 1 FROM DUAL
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WHERE NOT EXISTS (SELECT 1 FROM `t_kb_category` WHERE `Code` = 'dropship' AND `IsDeleted` = 0);
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-- 种子 FAQ（幂等：按 Title + Category Code）
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INSERT INTO `t_kb_article`
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(`CategoryId`, `Title`, `Summary`, `Content`, `Audience`, `Status`, `Tags`, `RelatedPath`, `RelatedLabel`, `IsPinned`, `SortOrder`, `PublishTime`, `ViewCount`)
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SELECT c.`Id`,
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'如何查价？计费重量怎么算？',
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'说明计费重、体积重与卖价取整规则。',
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'## 查价入口\n\n工作台或菜单进入「查价」，填写目的国、重量与尺寸即可预估运费。\n\n## 计费重量\n\n系统按 **实重** 与 **体积重** 取较大者作为计费重。体积重公式以销售产品配置为准。\n\n## 提示\n\n查价结果为预估，实际以出库计费为准。',
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'customer', 'published', '查价,计费', '/order/priceCheck', '去查价', 1, 10, NOW(), 0
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FROM `t_kb_category` c
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WHERE c.`Code` = 'pricing' AND c.`IsDeleted` = 0
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AND NOT EXISTS (
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SELECT 1 FROM `t_kb_article` a
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WHERE a.`Title` = '如何查价？计费重量怎么算？' AND a.`CategoryId` = c.`Id` AND a.`IsDeleted` = 0
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);
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INSERT INTO `t_kb_article`
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(`CategoryId`, `Title`, `Summary`, `Content`, `Audience`, `Status`, `Tags`, `RelatedPath`, `RelatedLabel`, `IsPinned`, `SortOrder`, `PublishTime`, `ViewCount`)
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SELECT c.`Id`,
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'下单后如何查看轨迹？',
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'订单列表与轨迹查询入口说明。',
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'## 查看轨迹\n\n1. 进入「我的订单」，找到目标运单。\n2. 点击轨迹图标或进入详情查看最新节点。\n\n上网后才会出现承运商轨迹；未上网前可能仅有内部操作节点。',
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'customer', 'published', '轨迹,订单', NULL, NULL, 1, 10, NOW(), 0
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FROM `t_kb_category` c
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WHERE c.`Code` = 'order' AND c.`IsDeleted` = 0
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AND NOT EXISTS (
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SELECT 1 FROM `t_kb_article` a
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WHERE a.`Title` = '下单后如何查看轨迹？' AND a.`CategoryId` = c.`Id` AND a.`IsDeleted` = 0
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);
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INSERT INTO `t_kb_article`
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(`CategoryId`, `Title`, `Summary`, `Content`, `Audience`, `Status`, `Tags`, `RelatedPath`, `RelatedLabel`, `IsPinned`, `SortOrder`, `PublishTime`, `ViewCount`)
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SELECT c.`Id`,
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'什么是问题件？如何处理？',
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'问题件常见原因与处理路径。',
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'## 什么是问题件\n\n因地址不全、禁限运、欠费、清关资料缺失等原因，包裹无法继续流转时会标记为问题件。\n\n## 怎么处理\n\n在订单列表筛选「问题件」，按提示补全资料或联系客服。处理完成后会重新放行。',
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'customer', 'published', '问题件,售后', NULL, NULL, 0, 20, NOW(), 0
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FROM `t_kb_category` c
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WHERE c.`Code` = 'exception' AND c.`IsDeleted` = 0
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AND NOT EXISTS (
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SELECT 1 FROM `t_kb_article` a
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WHERE a.`Title` = '什么是问题件？如何处理？' AND a.`CategoryId` = c.`Id` AND a.`IsDeleted` = 0
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);
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INSERT INTO `t_kb_article`
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(`CategoryId`, `Title`, `Summary`, `Content`, `Audience`, `Status`, `Tags`, `RelatedPath`, `RelatedLabel`, `IsPinned`, `SortOrder`, `PublishTime`, `ViewCount`)
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SELECT c.`Id`,
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'账户余额不足怎么办？',
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'充值入口与余额扣费说明。',
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'## 充值\n\n工作台余额卡片或财务菜单可发起充值。到账后余额可用于下单扣费。\n\n## 注意\n\n子账号余额归属主客户；扣费失败时订单可能无法提交或出库。',
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'customer', 'published', '充值,余额', NULL, NULL, 0, 10, NOW(), 0
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FROM `t_kb_category` c
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WHERE c.`Code` = 'account' AND c.`IsDeleted` = 0
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AND NOT EXISTS (
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SELECT 1 FROM `t_kb_article` a
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WHERE a.`Title` = '账户余额不足怎么办？' AND a.`CategoryId` = c.`Id` AND a.`IsDeleted` = 0
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);
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INSERT INTO `t_kb_article`
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(`CategoryId`, `Title`, `Summary`, `Content`, `Audience`, `Status`, `Tags`, `RelatedPath`, `RelatedLabel`, `IsPinned`, `SortOrder`, `PublishTime`, `ViewCount`)
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SELECT c.`Id`,
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'禁限运物品有哪些？',
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'常见禁限运与申报注意点。',
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'## 常见禁限运\n\n电池、液体、粉末、管制刀具、仿牌等通常受限或禁运，以承运商与目的国法规为准。\n\n## 申报建议\n\n如实填写品名与货值，避免笼统描述（如 gifts）。不确定时可先咨询客服。',
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'customer', 'published', '禁运,清关', NULL, NULL, 0, 10, NOW(), 0
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FROM `t_kb_category` c
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WHERE c.`Code` = 'customs' AND c.`IsDeleted` = 0
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AND NOT EXISTS (
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SELECT 1 FROM `t_kb_article` a
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WHERE a.`Title` = '禁限运物品有哪些？' AND a.`CategoryId` = c.`Id` AND a.`IsDeleted` = 0
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);
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